Depending on how you interact with our store, we may collect or process the following categories of information:

• Contact information, including your name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information, including your order number, products purchased, order value, shipping details, transaction status, returns, and refunds.
• Account information if you choose to create or use a customer account.
• Information you provide when communicating with customer support.
• Device and website-usage information, such as browser type, device type, IP address, cookie identifiers, referral information, and website interactions.
• Payment-related information required by Shopify and applicable payment providers to authorize and process transactions.

Hestonix™ does not independently require customers to email complete payment-card numbers, card security codes, or online-banking passwords.

Personal information may be collected:

• Directly from you when you place an order, create an account, submit a form, or contact us.
• Automatically through cookies, pixels, logs, and similar technologies when you use the website.
• From Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in completing your transaction.
• From analytics, advertising, or marketing services where those services are enabled and permitted by applicable law.

Personal information may be used to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipping notices, delivery updates, and tracking information.
• Provide customer service and respond to inquiries.
• Review returns, refunds, disputes, payment questions, and order issues.
• Detect and prevent fraud, unauthorized activity, misuse, and security incidents.
• Maintain, troubleshoot, analyze, and improve our website, services, and shopping experience.
• Personalize content or provide marketing communications where permitted.
• Meet applicable legal, regulatory, tax, accounting, recordkeeping, and compliance obligations.
• Establish, exercise, or defend legal claims where necessary.

Hestonix.com and services supporting our store may use cookies, pixels, logs, local storage, and similar technologies for website functionality, checkout, shopping-cart operation, security, fraud prevention, analytics, preferences, and other permitted purposes.

Your browser, device, and available privacy controls may allow you to restrict or remove certain cookies. Disabling cookies that are necessary for store operation may affect shopping-cart, account, checkout, or other website functionality.

Personal information may be disclosed to service providers where reasonably necessary to operate our store, complete transactions, support customers, or provide requested services, including:

• Shopify and other e-commerce technology providers.
• Payment processors, banks, and financial-service providers.
• Shipping carriers, warehouses, logistics providers, and fulfillment partners.
• Customer-service and communication providers.
• Hosting, analytics, website-security, fraud-prevention, and technical-service providers.
• Advertising or marketing providers where those services are enabled and permitted.
• Professional advisers, auditors, insurers, accounting providers, or other business service providers where reasonably necessary.
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by applicable law.

Information may also be disclosed in connection with a business reorganization, financing, acquisition, merger, sale, transfer, or similar transaction, subject to applicable requirements.

Hestonix™ does not rent personal information to unrelated third parties for their independent use.

Depending on the technologies enabled on our store, certain advertising-related disclosures or data transfers may be treated as a “sale,” “sharing,” targeted advertising, or similar activity under some privacy laws even when no money is exchanged.

Where applicable, eligible users may exercise available privacy choices through website controls made available to them or by contacting us at service@hestonix.com .

Our online store uses Shopify's e-commerce infrastructure. Information necessary to operate the store, provide checkout, process transactions, manage customer accounts, and complete purchases may therefore be processed by Shopify and applicable service providers in accordance with their respective privacy practices and legal obligations.

Personal information may be retained for as long as reasonably necessary for transactions, order administration, customer support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it is used, and applicable requirements.

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Receive a portable copy of certain personal information where applicable.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning a privacy request where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

These rights may be subject to applicable exceptions and limitations. We may need to verify your identity and request before taking action.

To submit a privacy-related request, email service@hestonix.com with the subject line Privacy Request.

Please describe your request and provide enough information for us to identify the relevant account, order, or transaction. Do not send complete payment-card numbers, banking passwords, or other unnecessary sensitive financial information by email.

Where permitted, an authorized agent may submit a request on your behalf. We may request evidence of the agent's authority and may need to verify your identity directly.

If you choose to receive promotional emails or other marketing communications, you may unsubscribe using the unsubscribe option provided in those communications or by contacting us.

Transactional communications relating to purchases, payments, shipments, returns, refunds, security, or customer-support matters may still be sent where necessary.

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

No method of online transmission or electronic storage can be guaranteed to be completely secure. Customers should protect account credentials and contact us if they suspect unauthorized account, payment, or order activity.

Our store is intended for general consumer shopping and is not directed to children. We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information, please contact us so the matter can be reviewed.

Hestonix™, Shopify, and other service providers may operate internationally. Personal information may therefore be processed or stored in jurisdictions different from the location from which you access the website.

Where required, international processing or transfers will be handled subject to applicable legal requirements and available safeguards.

Our website may rely on or provide links to third-party websites, applications, platforms, payment providers, or other services. Their collection and handling of personal information are governed by their own privacy policies and terms.

We encourage you to review the privacy information provided by a third-party service before submitting personal information to it.